Privacy Policy

Last updated 2026.

This notice applies to Asbestos Specialists UK and to the enquiries and general browsing that take place on this website. Please read it alongside our Terms, which explain how our service works. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are and who controls your data

Asbestos Specialists UK, a trading name of Fixr Systems Limited (registered in England and Wales, company number 15889598), is the "data controller" for the personal data collected through this website. That means we decide how and why your data is used. You can contact us about privacy using the details in the "How to contact us" section below.

Asbestos Specialists UK arranges asbestos work by capturing your enquiry and passing it to independent, appropriately licensed specialist contractors who carry out the work. When your details reach a contractor, that contractor becomes a separate data controller for the data it holds and its own privacy notice applies to what it does with it.

2. The personal data we collect

We collect and use the following categories of personal data. Not every enquiry involves all of it, and we only ask for what we need to respond to you and arrange your work.

• Identity data. Your name, and any name you give for the property or business the enquiry relates to.
• Contact data. Your email address, phone number and the area you are in, such as your town, postal area or postcode.
• Enquiry data. The service you need, details about the property or the work such as its type, age or the material you are concerned about, and any message or information you choose to add.
• Communications data. Records of the emails, messages and enquiries you exchange with us. If we introduce phone lines and we call you or you call us, we may record or make notes of those calls for quality, training and record-keeping, and we will tell you at the start of a call where a call is being recorded.
• Technical and usage data. Your IP address, device and browser information, the pages you view, the links you click, how you use the site and the source or referring website that brought you here.
• Cookies and similar technologies. Information collected through cookies and similar technologies, as described in the Cookies section below.
• Marketing and preferences data. Your choices about whether you want to receive updates or marketing from us, and how you prefer to be contacted.

We do not ask for, or want, any special-category data (such as health, ethnicity or similar sensitive information) through the enquiry form. Please do not include such information in your message. If you send it to us anyway, we will treat it in line with this notice and delete it when it is no longer needed.

3. How we collect it

We collect personal data in two main ways. First, directly from you, when you complete an enquiry form, email us, or contact us by phone or message. Second, automatically, when you use the site, through cookies, our server logs and, where we introduce it, website analytics. We may also receive limited information from our service providers, for example confirmation that an email we sent was delivered.

4. How we use your data and our lawful bases

Under UK data protection law we must have a lawful basis for using your personal data. The table below sets out what we use your data for and the lawful basis we rely on for each purpose.

• Responding to and arranging your enquiry. To reply to you, understand what you need and arrange for a suitable specialist to help. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interests in operating an enquiry service.
• Passing your details to suitable contractors. To share your enquiry with one or more independent, appropriately licensed specialist contractors in your area so they can contact you and provide a quote. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interests in running the service.
• Improving and securing the site and preventing misuse. To keep the site running, protect it, diagnose problems, and prevent, detect and investigate fraud, spam or other misuse. Lawful basis: our legitimate interests in keeping the service secure and reliable.
• Analytics to understand and improve the site. To understand how the site is used so we can improve it. Lawful basis: your consent, where consent is required for the cookies or similar technologies involved, otherwise our legitimate interests in improving the service.
• Relevant updates and marketing. To send you updates or marketing that may interest you, but only where you have consented or where we are otherwise permitted to do so, and always with an easy way to opt out. Lawful basis: your consent, or our legitimate interests where the law allows marketing to existing enquirers about similar services.
• Complying with the law. To meet our legal and regulatory obligations, keep proper records and handle disputes or claims. Lawful basis: compliance with a legal obligation, and our legitimate interests in protecting our business.

We rely on your consent for any non-essential cookies and for any marketing that requires it. Where we rely on consent, you can withdraw it at any time, and doing so will not affect anything we did before you withdrew it. Where we rely on legitimate interests, we have balanced those interests against your rights, and you can object as described in the "Your rights" section below.

5. Who we share your data with

To handle your enquiry, we share your details with one or more of the independent, appropriately licensed specialist contractors we work with in your area, so they can contact you and provide a quote. Those contractors are separate businesses and become their own data controllers once your details reach them, responsible for how they use the data under their own privacy notices.

We also use trusted service providers, called processors, who process personal data on our instructions and under contracts that require them to protect it. These currently include, by function:

• Email delivery. Resend, to send and receive email.
• Website hosting and serverless functions. Vercel, to host and run the website.
• Database and authentication. Supabase, to store enquiry and account data securely.
• Content delivery and security. Cloudflare, to deliver the site quickly and protect it from attack.
• Telephony, SMS, WhatsApp and analytics. Where we introduce phone, text, messaging or web analytics providers, they will act as our processors for those functions, and we will update this notice accordingly.

We may also share personal data with our professional advisers, or with authorities, regulators or others where we are required to do so by law or to establish, exercise or defend legal claims. We do not sell your personal data to anyone.

6. International transfers

Some of our service providers may process personal data on servers outside the UK. Where that happens, we make sure the data is protected to a standard equivalent to UK law by relying on an appropriate safeguard, such as the UK Government having decided the country provides adequate protection, or a data transfer mechanism such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or the Standard Contractual Clauses. You can ask us for more detail using the contact details below.

7. How long we keep it

We keep personal data only for as long as we need it. As a general principle, we keep enquiry details for as long as needed to handle your enquiry and arrange your work, plus a reasonable period afterwards to deal with follow-up, queries, disputes and our legal obligations. After that we delete or anonymise it. We keep records we are legally required to keep for as long as the law requires, and we keep basic technical and security logs for a short period to protect the site.

8. Your rights

Under UK data protection law you have the following rights over your personal data:

• Access. To ask for a copy of the data we hold about you.
• Rectification. To have inaccurate or incomplete data corrected.
• Erasure. To ask us to delete your data in certain circumstances.
• Restriction. To ask us to limit how we use your data in certain circumstances.
• Objection. To object to us using your data where we rely on legitimate interests. Your right to object to direct marketing is absolute, and we will always stop when you ask.
• Portability. To receive certain data in a portable format, or have it sent to another provider, where this applies.
• Withdraw consent. To withdraw any consent you have given, at any time.

To exercise any of these rights, contact us using the details below. We do not charge for this in most cases, and we will respond within one month, which we can extend by a further two months for complex requests, in which case we will let you know. We may need to confirm your identity before we act.

9. Cookies and similar technologies

A cookie is a small file stored on your device. This site currently uses only the essential cookies needed for it to work and to stay secure, which do not require your consent. If and when we add analytics or marketing cookies, we will ask for your consent first through a cookie banner and only set them once you agree, and you will be able to change your choice at any time.

You can also control cookies through your browser settings, including blocking or deleting them, although blocking essential cookies may stop parts of the site from working.

10. Automated decision-making and profiling

We do not make decisions about you based solely on automated processing that produce legal effects for you or similarly significantly affect you. Any decisions about your enquiry involve people.

11. Children

This site is intended for adults and is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it.

12. How we keep your data safe

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against loss, misuse and unauthorised access, such as access controls, encryption in transit and working only with reputable providers. No online service can be completely secure, but we work to keep your data protected.

13. Changes to this notice

We may update this notice from time to time to reflect changes in how we work or in the law. The version published on this page is the one that applies when you use the site, and we will update the "Last updated" date above when we make changes.

14. How to contact us and how to complain

For any privacy question or to exercise your rights, contact Asbestos Specialists UK by email at enquiries@asbestosspecialistsuk.com or by phone on 07955 642555.

We would always prefer to put things right ourselves, so please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

This notice is intended to be comprehensive, but it should be reviewed by a qualified data protection or legal adviser before the site goes live to confirm it matches the data the business actually collects and the providers it actually uses.